Stay right clear of Loveholidays! We had booked a holiday for this Christmas in New York, well in advance! However, we quickly found out that we wouldn’t be able to make the trip, as my wife couldn’t get her visa in time. I called these guys and told them about our situation- and they suggest we find an alternative location, so we did. We chose Punta Cana. (we also tried to postpone the trip for Chrismas next year, but holidays can only be booked 10 months in advance). Days goes by and I hear nothing back from their “ amendments team” and I call them again. Within an hour I received a “new holiday” with our new chosen destination. And here’s the kicker - with stopover in New York! (The must be having a laugh) I email the guy back and once again tell about my wife’s visa issue - and he writes back saying, it’s the first time he hears of it!!! (I do ask if their phone calls are not recorded? No reply) Then he sends some destinations I can choose from with United Airlines, majority of those doesn’t fly on our given days or I could choose a flight to Australia or New Zealand and put my 5 year old on a 36 hour travel hell all for a 6 nights holiday - no thank you. He then sends another holiday option - we just have to pay a substantial amount extra - nearly £3000 on top, errmm no thank you! I then tell Loveholidays to cancel our trip altogether, as this doesn't make financial sense whatsoever. They then ask for almost £1900 as our flights are "non-refundable" I then write them again - and says: are you telling me, that United Airlines can't resell our tickets, this well in advance - at this point there's more than a month to our travel date. Again no reply! Few days go by, still no word from Loveholidays. I then call United Airlines (quite costly phone call) their representative tells me that the tickets can be cancelled and refunded, but only by Loveholidays. We then get patched through to Loveholidays and gets told, that the tickets can't be refunded, as they are booked through a third party - I ask if I can get the name of this third party and some contact details, so I can explain our situation myself and why we unfortunately, couldn't go on our trip. He tells me, that he can't give me those informations! Nor is he willing to contact them to cancel our flights. I then call United Airlines again and they confirm that it is in fact Loveholidays who booked the flights and they alone can cancel our tickets - no third party etc. She also tells me, if needed I can get a transcript of our conversation - as this can serve as proof that the representatives from Loveholidays are lying and just wants to collect money from flights, if you all the sudden can't travel. Luckily enough, we didn't pay for the entire holiday upfront, but only a smaller deposit - Loveholidays are currently franticly trying to get more money withdrawn from my account, which I have blocked. I’m not supporting thieves. I will definitely NOT be using their ‘services” ever again.