Love holidays refused to admit using them the first time but said the second time so be careful Biggest load off rip-off merchants going. We booked a trip from Hurghada to Cairo by air. Given days on the information leaflet was Tuesday or Wednesday. We requested to book Wednesday as we were going home on Friday and wanted a restful day before flying home. The representative Osama said it was now booked to which we paid €500. On the Tuesday evening he messaged us and said we would be picked up at 4.30amThursday! We reluctantly agreed. He then got in touch Wednesday evening to say he had booked the flight and we were going to be picked up at 2.30am in the morning. We disagreed as it was too early and the idea of flying was so we didn’t have to get up to early ,so less travel and shorter day. It would mean leaving the hotel At 2.30am and get back at around 10.00pm. We could go by bus quicker. We asked for our money back but he refused. A lot of arguments followed so he said we could have €248. We accepted it as there was no changing his mind. When he turned up my partner had to sign a piece of paper to say we were ill so he had turned it round so it was our fault. Will never use them again and advise people not to as well. Dave Gardiner