--- I am extremely disappointed with Love Holidays after my last two bookings, which have been nothing short of a nightmare. Their unprofessionalism and lack of customer care are beyond unacceptable. ### Booking 1: Cyprus I booked an all-inclusive holiday to Cyprus, and the experience was appalling. I was placed in the messiest room imaginable. I raised multiple support tickets and made countless calls, only for these tickets to be closed without any proper response. After much persistence, I was told to fill out an after-holiday complaint form, only to be informed they couldn’t do anything about the issues with the hotel or its staff. The hotel was a disaster: - *Room condition*: Messy and poorly maintained. - *Staff behavior*: Sexist and dismissive. - *Food quality*: Horrible, with little to no variety. I had to spend over £500 eating outside despite paying for an all-inclusive package. Upon returning, I tried to follow up with Love Holidays. I called *over 20 times*, repeatedly requesting callbacks that *never came*, despite receiving email confirmations that a callback would be made. This complete disregard for communication is unacceptable. ### Booking 2: Egypt For my Egypt holiday, I was supposed to make the final payment this week (Friday), but their system falsely indicated that it was due the previous Friday. Without any prior warning or call, I received a *cancellation notice less than 7 days before my trip*! This morning, I noticed an attempt to take payment, so I immediately called. Instead of resolving the issue, the representative dismissed my plea to process the payment over the phone, leaving me *£1,600 out of pocket* and my holiday canceled. The sheer indifference from their staff is appalling. ### Overall Experience Love Holidays’ customer service is non-existent. They do not call back, do not address complaints, and clearly do not care about their customers. From being ignored on multiple occasions to losing money because of their incompetence, my experiences have been nothing but stressful and infuriating. If you’re considering booking with them, *DON’T!* Save yourself the hassle and book with a company that values its customers. Love Holidays has proven to be the *worst holiday agency* I’ve ever dealt with.