We have found that Love Holidays trade on very poor customer service and are extremely misleading. We purchased a package holiday through yourselves in June this year (our first package holiday) and decided to go all inclusive as, following illness and a tough few months we just wanted a relaxing and stress free break. This wasn't the case. When we arrived at the hotel (Amazones Village, Piskopiano) we were informed that this board basis is not a service they provide. We chose to try and enjoy the holiday and resolve the issue upon return, meaning we paid for majority of drinks, all snacks and certain meals (dinner was only included 3/5 nights). We have contacted you numerous times since we returned stating that we were mis-sold the advertised product and you have decided to ignore our complaints. You also continue to advertise all inclusive at this hotel. I would recommend that anyone considering booking a holiday through this agent reconsider as you cannot guarantee that you will get what you pay for.