Lies and complete lack of customer care This is the second time I’ve felt compelled to review Loveholidays in just a matter of weeks due to their repeated failings. I booked a holiday to Dubai for April, but the process has been nothing short of a nightmare. Initially, I faced issues with being overcharged shortly after booking just 36 hours later, the price dropped by a staggering £600, and I felt completely ripped off. Now, the situation has gotten even worse. I attempted to amend my room via the Loveholidays app, only for their faulty or temperamental system to downgrade my booking from half board to bed and breakfast. This was never my intention, and now they are demanding an additional £500 to revert to the original booking I made in the first place! Their excuse? They blame me, claiming I initiated the change on their app. But as far as I’m concerned, their app is utterly useless and is glitching, and now I’m paying the price for their tech failures. The customer service experience has been just as appalling. I’ve contacted them three times, and the responses have been nothing but scripted excuses about their “processes,” offering no real solutions or accountability. I’ve requested callbacks from a senior manager three times now, and not once has anyone followed up. On top of that, they’re now telling me I have to wait 72 hours for a response, a timeframe that never applied to my previous contacts. Love Holiday’s system tracks your visits and quotes using cookies, inflating prices if you repeatedly check the same holiday, but clearing cookies or using a different device reveals cheaper rates proving their claim of fluctuating provider prices is misleading and a tactic to maximise profits at the expense of scamming and ripping off customers so I wish I never downloaded and booked though their app, it caused more problems than convenience. They have clearly demonstrated a complete lack of professionalism, care, and respect for its customers. The combination of their flawed app, extortionate pricing, and dreadful customer service has left me regretting ever booking with them. If you’re considering using Loveholidays, think twice they are not worth the stress, time, or money.