Review: I am absolutely appalled by my experience with Loveholidays and would strongly advise others to think twice before booking with them. What was meant to be a special anniversary trip turned into a complete nightmare due to multiple relocations, terrible accommodation, and a total lack of support from Loveholidays. I originally booked Hotel Centrum through Loveholidays, expecting a comfortable stay, but upon arrival, it was a complete building site. There was rubble and rubbish everywhere, no proper facilities, and absolutely no air conditioning, making it impossible to stay there. It was nowhere near the standard expected for a holiday, let alone an anniversary trip. Due to the unacceptable conditions, Loveholidays moved me to Hotel Swing, which was marginally better but still not what I had booked or expected. Then, without any proper consultation, they relocated me again—this time to an Ibis hotel in the middle of nowhere, completely isolated with no public transport links. It was a completely unsuitable location, making it incredibly difficult to get around or enjoy the trip. I reached out to Loveholidays repeatedly, but instead of offering real help, they refused to take proper responsibility, telling me to deal with the hotels directly—even though my booking was made through them! They should have ensured I had a suitable place to stay, yet they left me to fend for myself after ruining what was meant to be a special trip. To make matters worse, after all this stress, wasted time, and disruption, Loveholidays offered me a pathetic 25% refund. Given that my trip was effectively ruined, this is an insult. When I pushed for fairer compensation, they dismissed my concerns, stating that this was their “full and final offer” and that I would have to chase the hotel myself—despite them handling the booking and relocations. This experience has completely shattered my trust in Loveholidays. Their lack of accountability, refusal to take responsibility, and appalling customer service made this one of the most stressful travel experiences I have ever had. I will never book with them again and strongly urge others to avoid them. If anything goes wrong, do not expect them to help—you will be left stranded, out of pocket, and completely let down.