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D Brennan
READ THE REVIEWS BEFORE BOOKING Love Holidays is only ever going to be an option if you are sure there will be no flight time changes, which are entirely possible these days. Love Holidays purport to manage your holiday through their correspondence and the app, there is an option to "Manage my Booking" but realistically they don't. We were advised of a time change to our outbound flight which meant we effectively lost the first day of our holiday. We were originally due to arrive at the hotel around lunchtime, the time change meant we would arrive around 10pm instead. These things happen and Ryanair have options in relation to changing the booking. I had identified that there was a suitable alternative flight with Aer Lingus but the only way this could be facilitated with Love Holidays was for me to cancel the outbound flight, wait up to 96 hours at which point Love Holidays would contact me with options on alternative outbound flights. This is nonsense. Nobody in their right mind would have accommodation, a homeward flight but no outbound flight. And even though all the correspondence from Ryanair is with me, any refund is with Love Holidays. They purport to manage the holiday, they don't. They realistically make the booking and reserve the right to any refund thereafter and are unable to facilitate any flight changes should they be required. There is also a discrepancy with their T's & C's and those of the airlines. Ryanair were offering a full refund in light of the flight time change, and had I been in receipt of that refund directly I would have simply made a separate booking for the outbound flight, safe in the knowledge that the refund was coming my way. But Love Holidays weren't honouring the refund and they were planning on retaining the refund with a view to offering alternative flights. But as I say, who is going to wait up to 96 hours to see if those alternative flights are still available. The mistake I made is that I thought Love Holidays could facilitate changes if needs be, subject to extra charges if applicable. But they can't. They really don't "Manage your Booking" at all.
3 weeks ago
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loveholidays.com has a 1.2 average rating from 2,438 reviews

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