I recently booked a trip to Tunisia through Loveholidays and it turned out to be an absolute nightmare from the moment I arrived. Despite paying in full before leaving the UK, the hotel had no record of my booking. I was left stranded at reception with my family, including a baby, forced to pay a deposit just to get a roof over our heads. The lack of customer service was staggering. I spent three entire days on live chat, being passed around by agents who offered no real help and even suggested splitting my family across different hotels. Only after sending screenshots to prove the hotel had rooms available did they finally do something, but the hotel still didn’t receive confirmation, and I had to pay an additional deposit for a night I had already paid for. To make things worse, I was locked out of my hotel room multiple times, my holiday was completely disrupted, and I experienced significant financial loss and stress, all because of Loveholidays' incompetence. I couldn’t enjoy the first half of my trip at all. After all of that, they had the audacity to close my complaint without even contacting me or explaining why. No apology, no resolution, no accountability. This was one of the worst travel experiences I’ve ever had. I will never book with Loveholidays again, and I urge others to stay far away if you value your time, money, or sanity.