This is the first time I've ever written a review, but I think people need to know how bad I found this company. I booked a holiday with them to turkey, flights and hotel. I paid £1250 for me and my 9 year old son. I found the hotel myself and I knew this was where I wanted to stay. I booked on the Monday and received and email saying we will email confirmation once, we have confirmation your holiday was successful. This alarmed me, as they took the money in full. I thought " why wouldn't it be successful you advertised it". I sent at least 5 emails to the customer service on their web site and I go no reply. I couldn't get them on the phone, on hold for 30 mins at a time. 72 hours later no Emil to confirm booking, I finally gets through on the phone, to be told they was in the process of looking for alternative accommodation for me, because my hotel was full.How dare they take my money and not inform me and try to book another hotel on my behalf!!. I've never used such a shabby company in my life.