booked a week away, and paid for the flights and hotel. Got an email response to tell me my payment was pending and may take 48 hours. - I got another email the next day to tell me that the price of the flights through jet2 had went up £37.40 and my flights hadn't been booked and had to contact them to book these. I then tried calling them and sat on hold for over 20minutes before getting through to someone, Then was put on hold again after explaining the situation and giving all my details. As I was on hold I looked up flights myself and found they were actually cheaper than the amount they were asking for and told them that when they came back. They then booked my flight at the new price I managed to find but couldn't give us seats together which I had to add to my booking myself. I found this a bit of a pain and unprofessional as they kept chopping and changing the prices. In the long run its probably better booking with the bigger more well known companies as at least you can guarantee what you are getting.