giving travel agents a bad name!!!!!! I booked a holiday to Malta with love holidays five months ago, we were/are due to fly this friday 7/72017. last Monday i decided to go on to the hotel website to show my two young children where we would be staying, there was a notice on the hotel website informing all guests that due to major building works being carried out the hotel would be closed. i immediately contacted love holidays who said they had no idea that the hotel would be closed but assured me they would find me a like for like hotel ( i had paid in full for a 4* all inclusive) after waiting 48 hours and love holiday not returning my call or replying to any emails i spent 40 minutes on the phone before i eventually got through to Jack Roberts. Jack told me that they were still waiting for their suppliers to find me a hotel and i would just have to wait..... after ringing them 5 more times over a couple of days (at this point i was due to fly in the next 7 days) and being fobbed off with the same excuses "it's not our fault" " we are waiting still" we are doing all we can" Jack eventually offered me a half board one bedroom 2star tripadvisor rated apartment and wanted me to pay £127 more than my 4* all inclusive hotel because lets not forget ...." this is not love holidays fault" after refusing their poor attempt at a like for like replacement Jack told me i was more than welcome to cancel and i would get my money back with in five working days. however, love holidays will only refund the money for the hotel and not the flights because " its not loveholidays fault" I've had to go around local travel agents in an attempt to find a suitable hotel for me and my kids, this proved to be quite difficult due to the time of year so I've ended up having to book a completely new holiday and destination with a different company. i'd advise anyone thinking of booking with love holidays to think again. they have awful customer service, they will use every excuse possible they will accept no responsibility and they are generally just rude people. i have contacted ABTA and they are looking into how I've been treated. Paul Foxon