Awful company. Booked to pay over 10 monthly instalments. Received confirmation that we had two payments to make to cover all monies. First being next month second next year on the month we travel. Numerous phone calls, rude operatives. Made a complaint, received email response from someone that was illiterate and rude telling me they'd looked into the case and id apparently selected the low cost option and not the direct debit option. This was not true, but even if it was, why couldn't it be changed after 12hours of booking with them? They offered no resolution, no support, nothing. I'm now left with a holiday I need to pay 50% for within the next few weeks. Disgraceful. Misleading, poor responses, complete disregard and total lack of support. Committed to them now, but would not use them again after this experience. Avoid like the plague.