I have never experienced such terrible service from a company. Sean inparticular has just refused to help in any way, been rude and sarcastic and then hung up on my mid sentence! Working in a call centre myself I know this is unacceptable, I was not verbally abusive to Sean, I did not swear at him, I did not deserve to be hung up on he merely refused to help me. I will be taking this further sean. Mandy on the other hand was extremely help ful when I rang back, transforming the call from the tears Sean had caused unto laughter. Absolutely disgusted. Unfortunately for you Sean I have found the email address for complaint and will now be complaining about you also.