Overbooked hotel - arrived to be told this and that we were being moved. Hotel we chose was for sentimental reasons as we stayed here when got married and it was out anniversary day. I had keep calling they as to what was happening as didn't like hotel moved to, no communication from them and did not move us as requested. Ruined our anniversary day and keep us in limbo next day, I had to again chase them as to what was happening. Two days of holiday ruined with stress and upset. Never again book with the. Was promised a call from the customer services manager - never got it- says it all!