DO NOT BOOK WITH LOVEHOLIDAYS My whole experience with Loveholidays is one of nothing but stress and anxiety. I simply booked a hotel and flights through them. I became uncomfortable after reading reviews about people being let down a couple of days before departure with their hotel no longer being available. So I contacted our hotel directly and funnily enough – there was no booking for us. Despite reassurance from Loveholidays that everything was in order, quote: “Hi Carol, the hotel have your reservation but our hotel suppliers do not send passenger names over to the hotel until 1 week before departure. Your booking is all confirmed so please do not panic. If there is anything else we can help with then please just let us know. Charlotte”, I could not shake the unease. Lo and behold, a few days later I received an email advising me our accommodation was no longer available. They were happy to take my confirmed quiet, out of town, beach front, spa resort, sports facilities, 4 pools, various restaurants – all singing and dancing resort - and exchange it for a back street, no facilities, small undesirable hotel, that I wouldn’t want so spend one day in. However, I was ahead of most people who get the standard email, purely because I had time to do something about it. I booked (and payed for) another hotel as a back-up. A hotel incidentally Loveholidays couldn’t book because they said there was no availability! Loveholidays customer service is appalling. Once they receive your booking, their involvement ends. It’s impossible to get through to them on the phone. They never return calls. You have to resort to stealth tactics and trick them into talking to you. When I asked to speak to a manager regarding my problem, she had the audacity to say “I can’t speak to you long, we have others customers waiting”. She had no interest or desire to listen or help. It was only down to pure tenacity and unwillingness to accept their underhand approach that this situation was resolved satisfactorily. I involved ABTA. I did not ease up on the barrage of emails and calls. Finally, a few weeks before departure our original hotel miraculously became available to us.