This is my first booking through Love Holidays and will most certainly be my last. I have had nothing but hassle from the start. I tried contacting love holidays customer service to check if I could add a passenger onto my booking to be on hold for around 30 minutes I requested a call back which never happened. I ended up calling the sales line the following day and got put through to customer service straight away to be greeted by someone who really didn’t want to help and told me I needed to add passenger on in manage my booking which I did. To then wait a couple of days for a response advising there was no availability at my chosen hotel. I then made a request to change hotel and once this was confirmed I then requested the passenger be added. A new quote was emailed I then replied to confirm to continue with changes and queried the room type. I had a reply the following day to confirm room and again I agreed to continue with booking. After a few days I had still not received amended paperwork so chased it up with another email to be advised that they have not received my confirmation. After spending a further week emailing back and forth I was given a new quote which was around £50 more than the original. Then the following day I received yet another quote which was a further £40 more than what I had received the previous day. I requested a call from a manager to discuss the poor customer service I had received which I am still waiting for (this was around 2 weeks ago). I did call and after being on hold for an hour and half finally spoke to a guy called Ben who apologised and advised they have received confirmation emails and he is unsure why I was told they hadn’t. I was also told that I should pay the original amount as it was their error and he sorted booking to add additional passenger, changed hotels as I had previously requested and sorted flight as we were originally booked with monarch. Although I spent over 2.5 hours on the phone this did restore a little bit of faith in love holidays until the payment was due as I had set up a monthly payment plan for around the 11th/12th of each month. I actually made the payment using manage my booking on the 10th to then receive 2 emails the following day one advising payment had not been made and the other confirming payment is successful. I thought this may have just been a cross over with payment and logged into my account to see payment had been updated as received. Then today I have received an email from credit control advising payment has not been made and that I need to contact them to make the payment. I again logged in to my account and the payment is showing as deducted from my balance and after checking my bank the payment has Been taken. I will most certainly not use love holidays for any future bookings as they’re customer service is lacking and nowhere near any other companies. I would recommend their “customer service” teams attends training on how to deal with customers as it is diabolical. Anyone thinking of using this website please rethink and read reviews before spending your money with love holidays.