I booked a holiday on there website thought I'd booked it from Birmingham when confirmation came through in email I noticed I had booked from Manchester, rang love holidays immediately explained to them and they said there was nothing they could do I had to change it with Monarch. Which I did and paid extra then rang Love holidays to notify them. Monarch went under and Love Holidays rebooked my flights with Ryanair from Manchester and are saying that if I want it changing I have to do it with Ryanair. This is no holiday company it's a farce! They just book a flight and hotel for you like any one can. You're not protected at all. I am now stuck with a holiday that is leaving from the other side of the country at an unreasonable hour. I have rang on 3 occasions only to be told they are so busy dealing with me Monarch holiday bookings that I will have to email they gave me the email address. First email over a month ago was ignored and still sits not replied to the special Monarch one. The second I sent to complaints they replied saying the above basically tough. I feel cheated out of my money and will never use this company again. They say you never know how good a company is until there is a problem.