When arriving at the airport in Lazarotte we had a direct transfer arranged, on getting through passport control not only was our transfer not there but the office was closed. On calling Loveholidays I was asked to call the number on the voucher, what number!? There wasn't one! I was then asked to write down a number to cvall the agent directly, I had only just got off a plane and I did not have a pen handy, "do you have a phone?" I was asked. "Yes I'm on it talking to you!" was my reply. By the time I had got a taxi and arrived at my hotel I had received a call back from Loveholidays to say the transfer was just parking at the airport and if i returned I could get my transfer to the hotel. I was also told I could not get my money back until i had spoken with the transfer company directly! On the return journey to the airport a week later, I had to call Loveholidays as the tranfer pick up time would be emailed directly to the hotel 48hrs before departure, it wasn't! I called Loveholidays who only gave me the number of the transfer company who told me it would be 24hrs before departure, again it wasn't. I eventually got through to the transfer company who said the times were emailed to the hotel a week beforehand! There is very little communication between Loveholidays and their agents and they have very little time for you once you have paid your money. I will never use Loveholidays again.