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Anonymous
I’ve had a dreadful experience with Love Holidays, so much so that I had to warn others, you may not get the holiday you paid for. They seem to think it’s perfectly ok to mess their customers about & use bait & switch tactics to get more cash out of you. I paid for 2 weeks half board in Turkey for May for my family, then Thomas Cook changed our outgoing flight by 2 days, a significant change according to the 2018 Package Holiday Regulations. Love Holidays response to this was "oh, I think you got that way too cheap" then said they'd get back to me. A week later, a return call from LH saying that if I wanted to move my return flight by 2 days to match the changed outgoing flight, so I get the full 14 nights break that I paid them for, they wanted another £279! Unbelievable! Months of going back and forth, they wouldn’t move on it and the figure ended up changing to £306 extra. They tried to tell me this was perfectly normal behaviour and was the norm amongst travel companies, this of course was absolute rubbish. They repeatedly said either pay up or cancel, hassling me by phone (even though I told them I wanted email communication only, repeatedly). I even got 5 calls in one afternoon at one point, clearly trying to bully and intimidate me in to submission. Not once did I get an apology for the stress and hours of hassle they caused me, let alone any compensation for the trouble they caused. Nor did they care that I'd reported them to ABTA for breaking their code of conduct, or when I reported them to Trading Standards. I most certainly was not giving them any more money, so now I’ve no holiday. Thanks very much Love Holidays! They genuinely didn't care they'd taken my family's holiday away, we've had a very hard time lately and desperately needed this break. I of course now cannot book anything else for the same time, as most places are booked up or way beyond what I can afford because of the huge time delay since this fiasco began. It's a mind boggling way to treat people that you want to come back for more business. So please be vary wary of using Love Holidays, i am certainly none alone in having received this treatment and the likelihood is that you won't get what you paid them for, and they won't care one little bit.
5 years ago
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loveholidays.com has a 1.2 average rating from 2,373 reviews

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