Misleading Pricing on their Website!!! I made a booking for April 2020 and upon receiving their confirmation. There was a Price Query against their website. I attempted within 30 minutes to contact them for a explanation and was told to call Customer Service the following day. I contacted Customer Service as advised and was told that if I cancelled the booking I would loose my £1753 Intial Deposit & incurr a further £300 Cancellation Fee. She advised me to send a copy of the screen dump to their Price Match Dept for consideration. They replied promptly that their Price Match Policy would not be applied. After several further phone calls to ther Customer Service Dept, I now have to wait 25 days for a partial refund. I do not understand why I should be paying a card payment fee which is now illegal and private transfer fee for a service that was not to be provided until April, 2020. My next step is contacting ABTA to highlight their poor practice.