DO NOT USE LOVEHOLIDAYS IF YOU WANT TO HAVE A NICE HOLIDAY! My husband and I booked our NYC trip with loveholidays a month ago. We gave them a call to enquire about the rate we saw online, and happy with the total amount we were given, we booked our holiday with them on the phone. When we received our receipt through email, we found a hidden clause in their terms and conditions which was not disclosed to us before we booked, that we are to pay the compulsory facilities fee of $35/person per night at the hotel. With our 6 day holiday, this meant that we were supposed to pay another $420 EXTRA, on top of what we already paid which is a substantial amount!!! We have looked at other sites like booking.com and they clearly state if there will be an additional fee to be paid at the hotel. We called back loveholidays to complain that this additional substantial cost was not disclosed to us before we made the booking on the phone but the rude lady on the phone ended the call abruptly and said it is not her problem. To add insult to injury, we were also mis-sold the breakfast, because we specifically asked if it would be a buffet breakfast rather than a grab and go croissant & coffee breakfast, and they confirmed that it would be buffet. But when we got to the hotel, the reception said they only offer grab and go. BEWARE of LOVEHOLIDAYS. Their information is misleading, the staff are rude and sneaky, and you might end up paying a lot more than you intended which is what exactly happened to us.