Booked a hotel room only and selected the small deposit option not the non refundable option. This was just in case I needed to cancel it. I was not informed that I’d be liable to pay the full amount and that the booking was non refundable until I’d made the small deposit and received the confirmation email. So I called them and told them that their site is misleading and that I would not be paying a penny more. After being put on hold for up 30 minutes the guy I spoke to came back and agreed with me! However the finance department still keep sending me invoices so I’ve also called ABTA. This company is not an honourable business and should also be reported to Trading Standards!