Do not use this absolute rip off company. They are almost impossible to talk to and they simply ignore you when you eventually get through to them. I booked a holiday with them for myself and my wife, all inclusive to The Dominican Republic. After we had booked a single friend of ours wished to join us, so we went on to the website and added the third person in what we thought was their own room. When we received the confirmation we noticed they had put three of us in the same room, we asked for another room to be added and they said nothing was available. We contacted the resort direct and rooms were available so we booked our friend a separate room direct with the hotel. The resort told us to get back to Love Holidays and to get a refund for the third person as they had paid fully all inclusive. Love Holidays told us we could not have a refund unless we cancelled the flight and the room altogether. This was impossible to do, and why should we have to cancel our friends flight, all we wanted was a refund of the all inclusive catering costs, which the hotel had confirmed to us was refunded to Love Holidays. The hotel told us we were entitled to £520+ refund, Love Holidays refused to give us a single Penney back, saying it was against IATA and ABTA rules. At this stage I asked for proof of this, and Love Holidays completely blanked me and closed the messages page available to me on their website, they actually marked it as CLOSED. I came on to this review site and found other people had put an e-mail address on to contact them, so I sent them three e-mails and they ignored them all. This company will blank you if you have an issue, they are unethical and are just downright rude, unprofessional and a rip off. We had no help from Love Holidays at all, they were a disgrace and lied to us about rooms not being available. The hotel said they had several problems with Love Holidays and were taking them off of their approved agents list, and it seems this is common practice for these cowboys. Please think twice before using this unscrupulous company, the amount of complaints about them tells the true story, I wish I had read these review sites before using them.