I had a booking for me and my partner for our anniversary I was really looking forward to it, but now I have been beyond stressed and have been looking for a last minute holiday. I spent £2100 for this booking which I thought was reasonable for a 9 night stay. I made an amendment online to upgrade my room from a junior suite to a privilege room, as I made the booking on Manage account on my phone I did not notice that the system had automatically set a default of my original board basis which was all inclusive to bed and breakfast, it was only when I received the email confirmation 5 minutes after the booking that I had noticed that it had changed my original board basis. At this point love holiday had charged me an additional £110 per person for this amendment. Now to change my board basis with the new room to all inclusive which is what it should have been in the first place it costed me £550. At this point my booking had gone from a total of £2100 to £2900. This is not little money, this is a huge amount. I called and called and spoke to numerous advisers that were simply unhelpful. I don't even think they are looking into ensuring that when a customer is changing their room type that they are also changing their board basis. I have spoken since to many different holiday companies who all agrees with my confusion of this incident. Love holiday has ruined an enjoyable holiday for me, they are money grabbers to confuse customers to spend more money, They did not offer any discounts or anything for this incident. The manager and supervisor showed little remorse. Please if you are reading this do not book any holidays on this website, any mistakes that are made in your booking you will get charged almost double. It's crazy to me that a change I made in 5 minutes there was absolutely nothing the company could do. NOTHING. But expect me to go on holiday and enjoy it? Ridiculous. DO NOT BOOK FROM THIS SITE, will be posting this on all my social media and blogs.