I wouldnt even give 1 star, honestly APPALLING company... was an obvious error once I had made the booking and spoken to our hotel directly. Hotel advised they refused to allow Love Holidays to use them and I discussed with Love Holidays only to be told there was a mistake and that all would be fine etc. A few months pass by and less than 4 weeks before we are due to leave we are informed theres been an mix up with the booking number and the hotel cant accommodate us... oh bl00dy really, how convenient! They wanted to put us in a hotel with a lower rating, lower class/ smaller room, miles away from the beach when our original hotel was literally overlooking the beach! I raised a complaint with LH and suddenly they could reimburse our original hotel, but not our original room. So they wanted us to have a room a 3rd of the size for the same amount of money!!!! A room that costs a lot less per night! Now for us to cancel they will not reimburse our flights or transfers!!!!! Honestly disgusting company and they are now completely ignoring all our correspondence and not even refunded our hotel!!!! Tried live chat, email and phone and got no where!!