Do not book with love holidays. On booking my holiday in February 2019 I had access to all the facilities of the hotel I booked to stay in. Through changes made since I do not now have access to the facilities I originally booked for. Infinity pool bar areas etc love holidays have basically said it’s my problem not there’s they are unwilling to give me access to these areas and are demanding I pay for it as an upgrade bare in mind I have payed for the whole holiday and originally had access to everything !Staff are un educated in what they tell you. Very unhelpful nor bothered about ruining a family holiday “just book another hotel” was the first customer service advisors suggestion !! Avoid avoid avoid