So I originally booked to go on holiday for XMAS 2018 through loveholidays. (A friend of mine did make me aware of their scam but I thought it was too far fetched UNTIL IT HAPPEND!!!)
When you book a holiday with loveholidays the price online is £XXXX, but then you will receive a phone call within 24 hours of your payment being taken advising that the price will be increased by £XXX per person or your holiday will be cancelled by them. If you refuse to pay the price hike they will then try to force cancellation charges upon you.
Even after speaking with their team and receiving written confirmation that you WONT be charged ANYTHING at all, the best is yet to come.
By this time you will probably think that it was just a bad experience and think nothing more of it but if it was only that simple. 6-7 months later you will receive a CCJ advising you that the cancellation fees NOW do stand and do disregard their previous written confirmation.
How this company continues to trade with be so well known for their price increases after the booking is beyond me.
The worst part of the experience, is that I did believe that after my complaint was originally resolved, maybe I was just unlucky and it was a coincidence that this happen in both mine and my friend's case. However a work colleague has also received the same experience very recently.
5 years ago
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