Not clear and transport with terms and conditions. Got hit with an 85 euro bill at the end of the holiday ( which was hidden in smallprint) . Hotel I went with was mis advertised as Best Western still on website as best Western when not one for over a year. When I rang up ton complain very unhelpful and not interested in improving said I had to put everything in writing. If I had listed a hotel incorrectly I would want to put it right myself and would be concerned not relying on only investigating if customer complains. Tor Vergatta Hotel needs replacing rating as definitely not 4 star. Room are tired and tatty as is the whole hotel. Pool is falling apart and dirty. The area is very poor and dangerous to walk through, and you have to walk through it twice a day minimum, as nothing near hotel. Very dirty area loads of full bins which smell rancid. Loads of rubbish everywhere. Polystyrene cups in room for hot drinks not changed daily, no milk provided at all. Sign on top of building doesn't work. Finish inside is poor as door to bathroom didn't close double bed was two singles pushed together. Bathroom needed redecorating. Where they have attempted to redecorate there is over splashing, which is just sloppy. Has balcony but no furniture on it. Don't clean restaurant floor daily clearly stained from previous days. A glass was dropped on the evening and there were still remnants next morning, which is unacceptable standard. Curtain in room was dirty. It was advertised as a Best Western and still is on website, but manager confirmed to me in person it has not been a best Western for over a year.company wasn't even that concerned about that, they simply don't care. I WILL NEVER USE THEM AGAIN THEY ARE CHEAP FOR A REASON.