Fuming!! Not quite sure why you fail to deliver customer service ! I paid of a transfer FROM THE AIRPORT TO THE HOTEL as stated on the transfer voucher and like wise FROM THE HOTEL TO THE AIRPORT no where on the sent information does it state dump in a town and say ‘I don’t know where the hotel is but this is where I’m leaving you!’ I googled it and tried to explain that the hotel was a 50 min walk or a 10 minute taxi !! I showed him and he said I don’t know where the hotel is but I’m leaving !! You kidding me then I’ve had to pay for an extra €15 euros for a taxi to take us to the hotel !! Then when I ring up you’re apologising telling me that that’s no acceptable and transfer company should of informed me and that it was a drop off point and not a direct transfer, I would be refunded the €15 euros (still waiting on that!) And the quality customer service I received was ‘ I can cancel the transfer and get a refund and figured it out myself or I can PAY more for a smaller private shuttle!! ARE YOU MAD !! YOU SHOULD BE TELLING BE THAT AS A MISTAKE HAS BEEN MADE ON YOURS AND THE TRANSFER COMPANYS SIDE THAT YOU WILL BE PROVIDING A SUITABLE SHUTTLE TO COLLECT US FROM THE HOTEL BACK TO THE AIRPORT If that was the message I’d received I would be fine and not have to rant !! I’m on holiday to relax and chill out and should t have to be sending emails and calls to deal with something that quite frankly is NOT MY FRIGGING FAULT !!! The easiest solution to rectify the mistake is the above! Your services are a JOKE!