I will explain everything very simply and honestly I located a holiday package with Love holidays on Sunday 22nd Sept 2019 and the following day at 13.00 I decided to put down a deposit to secure the holiday with confirmation expected within 72 hours. They took my deposit on Tuesday (24 hours later) but by Thursday (96 Hours later) I still had not received a response confirming my booking so i called them up. Frustration set in as I had to wait 30 minutes before they picked up the phone and even then they said I would be transferred to the relevant team but instead I was put on hold for another 20 minutes at which point I gave up trying. The next day I sent them a Facebook message asking when would my pending booking be processed and they replied with a generic message about Thomas Cook advising my booking may or may not be cancelled. Now my booking had nothing to do with Thomas cook so this worried me. I responded and asked them has if my holiday had been cancelled and they said they were still processing but with no confirmation of when this would be completed. Stuck in limbo with my money taken and inadequate responses I had to wait until Sunday 29th September 2019 before I had received confirmation from Love Holidays. However this was not the end of it as Love Holiday is only an agent and the actual provider of the flights (JTA Travel) is stilling processing the booking so effectively I only have the hotel and transfer fully booked. I personally feel that the clarity of booking details and customer assistance is shocking and it is painfully clear that once your money is in their account you are on your own in my opinion. They only reason I have not cancelled is that my other half has set her heart on it but there will be no repeat business in the future as I won't use this service again. I am usually careful when booking my holidays (Traveled to 30 Countries and counting) so I accept this is my own fault for falling for a cheap price and not look at the service provider reviews or t&c in details. However to help others let me provide some advise: 1) Love holidays is purely an agent, it will be your responsibility to do all the leg work if anything changes. You will have to contact the Airline or the hotel or transfer company directly and from my experience you will not get any help from Love Holidays if things go wrong or change. 2) My experience of customer service and response times is terrible so my advise is expect the same if you do book with them 3) Don't get sucked in by the price, technically the individual providers can all increase the price before confirmation (Took almost a week for two of the 3 providers to fully confirm). Yes you can cancel if a price changes but why should you trust a website if they advertise prices incorrectly. Simple logic in my opinion. 4) In my opinion I recommend using this website purely for locating an airline or hotel and would book else where. This review is my honest experience and opinion and I hope this helps others. Update 02/10/2019 So after trying via phone and Facebook to get some clarification on the flights, I finally managed to contact Love Holidays on their chat function. After 30 minutes I discovered that despite Love Holiday confirming my booking and flights, the company that actually issue the flight tickets (JTA Travel) actually cancelled the flights and did not update Love Holiday. So effectively if I did not proactively chase this up I could of turn't up to the airport next year to discover there was no flight. They did issue a refund but this will take another 5 working days so more waiting around. Honestly I am relieved to get a refund as I don't have to deal with this travel agent any more. Never again.