After booking a all inclusive holiday with love holidays sadly we had Thomas Cook flights . LH emailed to offer one of 3 options -alternative flight ( non available) -another holiday -total refund I requested a refund . In return I received an email stating this would be processed within 72 hrs. 96 hrs later it still wasn’t refunded. I then contacted LH by phone -they said their email was incorrect and refund would take 5 days ..... it’s now day 6 ....no refund -no contact -waiting for a LH to answer phone is unbelievable-on LH site it states refunds will be made straight away ??? This is outrageous-meanwhile any other holidays I’ve chosen ( with different travel companies) have already been taken . Why can’t LH do what they say they are going to do instead of fobbing customers off? Sadly I’m not in a financial position to pay for another holiday until LH has reimbursed me -DREADFUL UNPROFESSIONAL COMPANY -AVOID AT ALL COSTS