Absolute joke! Sold a hoilday with water slides for my 3 and 5 year old to find out they are closed and was told I'd have to pay £600 cancellation fee! I fought this and won after manager listened to phone call and discovered it was a sales error!! Changed hotel and arrived in spain last week with no transfer there for us at 11pm as transfer was still in old hotel!!! Had to get a taxi to my hotel 2 hours away costing me €300!! Rang them all week during hoilday for my refund and to ensure transfer was amended! Got fobbed off by 6 different staff telling me it was sorted to finally on the last day get a email saying I had a private transfer day of departure as compensation! No transfer turned up!!! Rang lovehoildays which their words were nothing we can do you will have to pay €300 again on a taxi and send in the receipt!!! Absolutely disgusting it is when I'm a single parent to two children and this was the first time I have taken them alone! No spending money left once paid £600 on taxis!!! Rude and unhelpful staff Will never use again