My wife and I booked a package deal thru love holidays to our favourite destination. (Calpe Spain) Apartment, flights and transfers included. Unfortunately, the outbound journey was fraught with complications and rowdy passengers. The flight was with Ryan Air which itself was quite good for a budget airline. However, passenger control was poor, during the flight several passengers (from a stag party) decided it was fine do drink too much and stand chatting very loudly in the gangway of the aircraft and the language in ear shot of younger passengers in my opinion was appalling at best. One of the stag party also found it necessary to pass wind at regular intervals with an odour that I can only describe as agricultural. I don’t hold any blame for the Airline on this, it appears that some passengers have little or no respect for anyone else nowadays this is something that will only escalate as time goes by. I think that the Airlines are fighting a losing battle with behaviour of passengers and the passengers in question don’t seem to see the danger of their behaviour and the impact it has on others. The world I would use is “Selfish”. Unfortunately, our flight had to be diverted to Valencia as there had been some severe weather in Alicante that had caused mud slides and flooding so the flight couldn’t land, this is fair enough these things happen. The onward journey was from Valencia to Alicante by coach which was quite pleasant albeit a long journey. On arrival at Alicante where told by the Love holidays rep that we would have to take another coach to Benidorm and catch a taxi the rest of the way, the cost of the taxi would be refunded on our return home. So patiently we accepted this and off to Benidorm my wife and I were taken. We arrived at a taxi rank and we took the first taxi available to Calpe'. The onward journey was a little stressful due to being driven at breakneck pace by a driver that we thought was trained by Mario Andretti! (famous F1 Driver from the 70’s) We did eventually arrive at the apartment and paid the 40-euro journey cost. We had a great holiday and thought no more of the journey and put it down to bad luck and our thoughts where more of concern for the people of Alicante whom had the aftermath of the extreme weather to overcome and to those that had lost family members. Thankfully the return flight was a little more sedate. On our return to the UK my wife telephoned love holidays to claim back the agreed taxi costs. (40 Euros) This is where the fun started, we have been told that it is not their responsibility and to take it up with Ryan air whom of course fired the "Hot Coal" right back to love holidays which in my opinion is correct as they told us to take a taxi and agreed to reimburse the cost. I would like to warn anyone else that finds themselves in this predicament to ask that the taxi is paid for before agreeing to it as later as you can see, they will deny or wriggle out of the cost. This is a cost that you have already paid for in your transfers and I’m sure that they must have insurance for such an occasion. All the passengers on our flight would have found themselves in this very same situation. I’m sure if everyone was told the same the out of pocket expense would add up to quite a bit of money. I have given up trying to claim my money back as the stress and actual amount is not worth the grief. Love holidays certainly won’t be getting my business again and that of our families whom had also booked with them in the past, so that’s three annual holidays a year they won’t be getting for the sake of screwing over one passenger. I would also like to mention that Calpe as a holiday destination is a beautiful place with very welcoming people and beautifully kept beaches, if you are looking for peace and rest this is the place to be (no nightclubs and rowdy drunks). I would also like to say that we tried UBER for the first time for our journey to and from the Airport. What a great service it is, from a simple phone APP to a Taxi to your door in minutes. The two guys that drove us where impeccably presented and the vehicles where spotless. Well mannered and the costs where a lot less that the local taxi companies could offer. Well done UBER 😊