I had to cancel my holiday for health reasons so i claim with my insurance who were very good regarding the claim and told me to contact my holiday company and ask them for confirmation that love holidays will not reimburse any money regarding the holiday so I phoned customer services (what a joke) Rui (nice lad ) told me they cannot do this as it is not allowed but not to worry he can get me the number for my hotel in spain and told me to ask them for proof also he gave me the number of jet2 and to do the same there after much discussion and getting no where I gave up what a company ive been with them 4 times always with the family (12 kids and grand kids) no problems thank god this was a quiet hol for me and the wife so the point im trying to make is this its the equivalent of buying something from a shop and not being happy with your purchase so you return it and the shop says to you its nothing we can do youll have to ask the manufacturer in India for help ive got their number