Absolutely rubbish booking experience and customer service completely inadequate. I booked a holiday over 3 weeks ago and immediately noticed when the confirmation came through that although I had paid more for the option suite with balcony my confirmation stated classic suite none of which have a balcony, so I effect I was charged an additional amount for lower costing accommodation of which I didn’t book. I immediately highlighted this only to be advised I must have booked the standard suite, after numerous calls and emails some 3 weeks later it was confirmed that there had been a problem at Love Holidays end and they would look to resolve the issue. I highlighted to Love Holidays that the option sold to me was still be advertised on their site weeks later even though they were unable to provide this to customers. Due to the time lapsed there are no longer suites with a balcony available as per message received today and now to ‘take my chances’ that the hotel may have a room with balancing when I arrive at the hotel or my other option is for me to look online into changing my accommodation. No suggestions or alternatives provided by Love Holidays although the fault lies completely with them. I have not received 1 call in all the weeks of this and feel the customer service is very poor, I have asked for a call from a Team Leader but all I have received are messages via my online account and today even though the issue wasn’t resolved the Team Manger closed the online conversation so I was unable to respond and I had to call them again in an effort to try and rectify the issue. There has been no mention of me being over charged by Love Holidays during the course of email ping pong. I have to look online to choose alternative accommodation! Come on Love Holidays, you can do better than this surely!! I feel let down, frustrated and deflated. I would carefully consider making a booking with them.