Loveholiday customer service is disgusting I should have seen the red flags when I had a nasty old lady on the phone that refused to help me they offer price match on there website yet they do not keep to it I hung up called someone else and she was rude again (not regarding the price match did not mention it) I had to hang up and call again hoping to speak to someone much friendlier which I end up doing and I booked the flight and hotel with them MY BIGGEST MISTAKE. After a few days later when I had a look at my invoice I noticed I was charged more I had to call in to get the change I then notice I asked for 20kg but was given 2x 10KG once they receive a payment from you they do not want to help you after as you can not cancel I asked to make a complaint with a manager and they refused to let me make a complain how disgusting and shocking is that they are telling me indirectly I’m lying over the phone the advisor was rude kept on interrupting me over the phone I will not recommend love holiday and I will not be putting my money into a business that can not invest in their service I’m now having to spend more money because of them I Recommend you stay away from this company if you want a stress free booking!!