If you want to have peace of mind from the minute you book your holiday I strongly suggest you do not use this company!! 6 of us booked a short break over next Easter, when initially booking it we conveniently got a phone call within an hour to say the flight prices had increased so reluctantly we agreed to pay the extra in order to make the most of our Friday to Monday break, as this is the only time we can all get off together as we all work at the same place,and meaning we would be flying early Friday morning at 5.40am, then the dreaded happened with Thomas Cook, which I understand is out of loveholidays control, but from a customer service point of view without any contact they then stick us on a flight at 17.10pm that day, meaning we arrive at our destination having lost a full day, and the flight they have stuck us on was a lot cheaper than we originally paid,I checked the flights myself and there was another flight with Ryanair at 7.00am they could of put us on, but in order to save themselves a few pound their explanation was they are within their rights as it’s within 12 hours of our original flight, I contacted them numerous time’s and had no reply, I spoke to them online chat and just got a straight no, there was no option to change our flight, cancel it and book our own, or a refund. I complained to ABTA and the best advice they could offer which was the advice of loveholidays is to still travel, cut our holiday short and then make a further compliant when we return, given the service I have already received from them I am expecting them to pretty much say what they already have, and that’s tough!!!! They are still continuing to take our money though.No communication, and the customer service is shocking!!!!! I will stick to what I know in future!!!