What a pathetic excuse of a ‘friendly and helpful’ company. Paid £2000+ for a holiday to NYC (took the money out straight away) only to receive an email 2 days later saying there was an issue. Called up and spoke to the most unhelpful, rude and patronising agent, who said there was a slight issue with the flights we had already paid for. Due to this they wanted to charge us another £1000!!! Or be charged an extra £250 for in direct flights (they actually expected us to fly from NYC to Chicago and then Chicago to London, 800 miles in the wrong direction!!) Called back to advise this is not good enough to which the agent just said ‘ok so you want to cancel then?’ - no I just wanted direct flights and the price agreed! Now have to wait 5 days for a refund!! Love holidays you really need to sort the attitude of your staff out.