DO NOT USE THEIR TRANSFER SERVICE To be honest they were spot on with the hotel. It was everything that they said it would be so a bonus. However Do read the small print for the flights as it doesn't include luggage. DO NOT I repeat DO NOT use them for transfers. Arrived in Prague with friends and met the rep for transfer to the hotel. He went to walk away and I asked about our transfer. He rudely told us driver in toilet and walked away. 45 minutes later and 12 unsuccessful phone calls later we ended up paying again for a taxi to the hotel which was about £30. The point is we already paid. We then contacted Loveholidays to be told it is down to us and they would not reimburse us for added taxi fare. We never asked for that. We asked for our money back for the transfer. Then to top it all we made our own way to the airport after deciding not to take the chance on the transfer people which is an hour away from the hotel. We got a text from the driver 35 minutes before the gate opened at the airport to say he had arrived at the hotel so had we relied on the transfer we would have been late for our flight. DO NOT USE THEIR TRANSFER £48 for transfer that we will not ever get back.