You have been warned!!!!! DO NOT USE THIS COMPANY!!! Very easy to make a booking but impossible to cancel. I have used them before and things have gone ok but if you have any issues they do nothing to help or resolve. I WILL NEVER USE THEM AGAIN!!!! Customer Service non existent. Due to my husbands hospitalisation we could not go on holiday. Impossible to contact anyone. They state that you have to go on their website and cancel via “Manage my booking”. However, when you go into the site it doesn’t allow you to cancel. I tried to send them a message. Eventually they replied advising they would send me confirmation to claim on my insurance. I haven’t received the info I need. Unable to contact them via the phone - too long waiting time. They won’t deal with you without a cancellation ref number but how can you get a ref number if you can’t cancel. I tried their web chat but they cancelled the chat within a minute. Despite it being advertised as a “live chat” I tried again and they said they will get back to me within 72 hours. Useless and stressful!!!!