Live Chat with Love Holidays this morning: Due to the Coronavirus, our holiday has obviously been cancelled. We have only been offered by them a voucher to exchange our holiday to a different date and location, NO offer of a full refund. I explained the situation we are in and would not be able to fly another time due to being early stages of pregnant and not wanting to have a later holiday with a newborn. All they could say was ABTA are offering exchange, no refund and sorry that we would not be able to take advantage of this. I simply responded with, this is not good enough and before I could finish my Live Chat conversation, the agent sent another message saying: As I have not heard from you for some time, I assume that I have helped you. I was not finished! They shut the chat down. My thoughts... absolutely rude, terrible customer service. We are not done yet. We will keep on at you until we get the refund we deserve!