Lying bunch of toads, having endured their endless emails exhorting us to not contact them and having heard NOTHING from them despite them saying they'd contact us near to departure, and then told in their own email "Cancelling your holiday: If your airline has already cancelled your flight(s), please notify us of this by selecting the option ‘cancelled flight’ in the ‘My flight has changed’ section of Manage My Booking. We can then review your booking and action a cancellation for you. Any refund due will be credited back onto the card used at the time of booking" I did all this as instructed. Heard NOTHING from LH. Went onto online chat today, as still no word. Now Love Holidays are telling me I have to action the refunds with their airlines and it's in their t&cs. Directly contradicting their OWN EMAIL INSTRUCTIONS. Vueling say they'll refund then send an email saying effectively they won't refund but say they'll give me a voucher for another flight (think you'll find that's illegal, Vueling). Easyjet aren't even answering their customer services phones or inline chat and I can't cancel online even though they claim you can. Both advise that if you booked the holiday with a tour operator to contact the (useless) tour operator. Clearly THEY don't realise LHs terms and conditions either. Having finally managed to speak to LH after a protracted battle it appears the email info THEY SENT is rubbish, so if you've had it, they aren't honouring it. If you have a flight good luck it's down to you to attempt to get a refund on that bit, and LH won't refund anything else til the flights get refunded, its all or nothing. ATOL might say LH is protecting your trip but you'll be doing all the work for them. LH - Absolute joke. I will make damn sure I never use them again and advise as many people as i can think of to avoid them too. They take your money, lie then hide. Looks like I'm going to have to do a credit card claim as these shysters along with the airlines seem determined to keep my money. ATOL = waste of time. Thanks for ruining my wife's 40th.