Bad doesn’t quantify the horrendous loveholidays experience. Would love to speak with someone at customer service, however it appears loveholidays don’t like facing the truth of their deceit. I should be on holiday right now, and like others I get it can’t happen. Love holidays lack of response or action as my date of departure arrives. I get told to hold on until two days to departure date at which time I’m offered a voucher for the hotel side of my package holiday. Then get told I should be contacting the airline directly. I contact Air Malta and I’m told love holidays cancelled the flight and got the refund. Air Malta gave refunds in full. So love holidays will never be recommended by me, they are behaving in a shameful way and fraudulently retaining money that does not belong to them. By telling me not to do anything, wait to hear, then after they’d got the refund on my flights they say it’s up to me. Premeditated dishonesty, in a time where people who have job uncertainty need back money that belongs to them. As yet no refund offered, a voucher is no good to me