Absolutely appealing company. In the light of coronavirus, our package holiday was cancelled. According to their terms and conditions that I signed upon booking, a full refund would be given if they cancel the package holiday even in the case of unforseen circumstances. In January I was advised to contact them nearer the time of the holiday to discuss cancellation because of coronavirus, as they would not be able to provide a refund until the holdiay/flight was cancelled. I attempted to speak to someone once the flight had been cancelled, only to find out that they do not have phone lines open at this time, just live chat. When chatting to a representative, they just continued to copy and paste the same responses and would not answer specific questions that I had. They also informed me that the terms and conditions have now changed, since the coronavirus, and they were unable to honour the terms and conditions that I had previously signed. In the end, the only thing they were able to offer was credit for the price of the hotel, but they were not able to give any money back for the flights. Their rationale for this, is that easyjet have not refunded them the money. They advised me to speak to easyjet but, as I did not book directly through easyjet, they are unable to help me. I feel that love holidays are a complete scam and do not care about their customers. I appreciate that all businesses and companies are going through a difficult time at the moment, however, I feel as though love holidays are completely taking advantage of their customers. Whats more, I feel that it is disgusting that they have taken away the telephone support during this time, and that they have not provided sufficient information or respect to their customers. The representatives on the live chat just copy and paste the same responses, and do not care about the customers. I will never ever use this company again. This was my first and last experience with this company. I hope the coronavirus hits this company hard and they go bust, as I don't want any other consumer to have to experience them. AVOID them at all costs!!