I agree with the customers that the Loveholidays is a terrible company! They have taken thousands and thousands of peoples hard earned money already! What a terrible decision it was to book holiday’s through this company. The whole country, all world is in crisis and they keep taking people’s money during these tough times!!! I cancelled my holidays because Covid-19 affected our family by being unable to work and be in a stable financial situation. It was supposed to be a refund but instead we received a cancellation invoice with “£0.00 refund”, an outstanding balance and monthly payment that is more than £672 will be taken from the bank account in few days!!! This money would be very useful to us during this tough time. I have been advised to contact Ryanair to get a refund for the flight. Why do I have to do that??? It's not my responsibility as you and your company take the money for my “holiday package”!!! Shame on all of you at “loveholidays”!!! I definitely agree with all the negative reviews here! Just believe that their priority is definitely themselves, not the customer which should never be the case anywhere but yet, it is for this company. I believe that we will get out of this crisis and we will travel again, but NEVER EVER with this company again!!!!