I booked and paid for a package for a long weekend break in Spain, hotel, transfers, flights and car parking at airport all thru Love Holidays, first time I've used them. All was good right up to the point where Coronavirus started impacting travel. I got a few form emails basically saying "don't call us we're busy, we'll contact you nearer your flight date". Never called, no contact Then our outbound flight got cancelled. Still nothing from LH. Luckily their last "don't call us" email told us to go on their website and update the booking with "Flight cancelled" and they'd refund the holiday. Never happened. So I'm now a week after I was supposed to fly and they have made no effort to contact me by phone, email or post in that time. They have just pretended me & my holiday just didn't exist. I have repeatedly tried to contact them, via phone, chat and message through inline booking, mainly to.be ignored. I have only succeeding on a couple of occasions in getting an online chat, nothing else. First chat dumped me when I started asking when the refund was going to be made, second was more helpful and i actually had someone call me. At this point it became clear their email was rubbish and I'd have to cancel the flights myself with the airline ("ots in our t&cs"). Ive done this but can't get any response from LH at all now. They seem to have shut their emails down so they bounce back and terminate live chat when you start asking questions. I have now had to raise a resolver complaint and start a section 75 on my credit card as LH won't speak to me. They have also started making our that the Package Travel Regs have changed and they no longer have to give refunds, which is a lie. Aldo in the t&cs they are so fond of quoting at me, if the holiday gets cancelled by anyone but mr, they shouks refund me, which they are now trying to wriggle out of. I have now realised I have been taken for a ride by a company that has no compunction in taking peoples money and appears to have little intention of giving it back regardless of the rules and regulations that govern the industry, and that I thought gave me protection. Shocking. I have now emailed the CEO but I'm not holding my breath for a response. Looks like im going to have to pursue the s75 or small claims court case as they wont engage in dialogue at all. Given my (And it appears a large number of other people's) experiences I wouldn't currently recommend touching this company with a barge pole.