I booked our holiday In November, paid in full. Nearly £9,500. We're due to fly on the 1st April. Apart from the generic 'don't call us' email they sent to everybody. I have heard nothing since! Spent the last week emailing (they bounce back) calling (never had an answer yet) and as for the web chat... Never chatted yet! My booking hasn't been cancelled on their site. They have absolutely robbed everybody blind! I hope they don't survive this as a company, other companies are contacting their customers and refunding or rebooking holidays, they deserve to survive this, and I will be using them in future.