Although other rival booking forms are offering full refunds on hotel stays (even if booked as non-refundable), LH are only offering credit notes that can be cashed in if not used after 12months from the date of issue... assuming they will still be operating at that time. LH cut me off twice in the on-line chat as I would not accept waiting a year for a refund. And advised as it was not an ATOL protected flight (i.e. not flight at all but a hotel reservation), I was not protected by law (and therefore didn't have to treat customers fairly) and said that if I wasn't happy to claim on my insurance (if you have any - and insurers try not to pay of a worthless voucher is offered anyway). On the other hand Booking.com provided a full cash refund under identical circumstances - will stick to Booking.com going forward. Customers should be aware that LH are really just our for themselves and should be very wary when dealing with them - I shall not be dealing with LH ever again.