Shocking communication. Was due to travel on 9th April and the company didn’t even bother to tell me that the hotel is closed despite the hotel advising that Love Holidays cancelled my booking on 1st April. Knew that it wouldn’t be going ahead but absolutely no contact from Love Holidays to confirm this or to advise about a refund. When you go on your booking you are almost forced to accept a credit note which, if the company hadn’t been so terrible customer service wise I might have accepted. If you do manage to get hold of the company they cut you off at the first mention of a refund. Advised them that we had two rooms booked under the same booking and I need to refund my family for their part however absolutely no understanding at all. I confirmed with the hotel directly and Love Holidays supplier OTS and both confirmed that NO payment has been received by them so this company is sitting on over £1700 for what?! I am afraid the company will go bust before I can retrieve any of my money back and to salvage what was supposed to be a birthday treat with my family. Absolutely scam artists - avoid at all costs.