My holiday with them isn’t due to be for weeks yet. They are still taking my payments and if I stop I lose everything apparently as I have then breached the contract. They are sending me daily emails about their amazing holiday deals but my email messages to them get the response “this customer service email is no longer monitored and therefore we won’t respond to anything you send to us using this address”. I can’t change the dates for my holiday or request a refund online, only cancel it using set clicky boxes, which I assume means no chance of monies already having being paid being returned. They aren’t answering the phone (although they do say only phone if your holiday is this week). They do have an abta travel number which might be worth an email to. I’ve booked using a credit card So I think I’ll start there. But if abta and my card company can’t help I’m going to do what I’ve always done in the past screen shot and gather as much evidence as possible and then use the online county court website based in Northampton. The fee is often less than £100, you complete the forms online and they even send the bailiffs round on your behalf to collect the monies if the court decides the other party is at fault (they look at all the files and papers you submit, you don’t have to go to court or anything). Every time the bailiffs get cash off the guilty party they send you a cheque plus interest. I bet love holidays will be claiming loss of business profits and staff wages etc etc off the government.